Contact Us

Get in Touch

Have a question about an order, a product, or just want to say hi? We'd love to hear from you. Adorn Beauty Collective is a small online beauty retailer based in Washington State.

Email

contact@adorncollective.net

We reply within one business day. Returns go back to the supplier that shipped your order, so please email us before sending anything back.

Common Questions

Where do you ship?
We ship to addresses in the United States. Each item ships directly from the brand that makes it, from the brand's own warehouse. Shipping is calculated at checkout from each brand's rates, and you see the cost before you pay.

What's your return policy?
We offer a 30-day return window from the date your order is delivered. Unopened, unused products with all factory seals intact are eligible for a full refund; opened products are generally not returnable unless they arrived damaged, defective, or are the wrong item. Returns go back to the supplier that shipped your order, and we coordinate each one on your behalf — start every return by emailing us at contact@adorncollective.net with your order number. Refunds are issued to your original payment method within 5–10 business days after the supplier confirms receipt and approves the return. See our Refund Policy for the full terms.

How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships.

I have a question about a specific product.
Email us at contact@adorncollective.net with the product name and we'll get back to you with details.